This place suits me perfectly! I love the indoor swimming pool, fitness centre, and the lovely bar area. The staff even helped me find my lost necklace during my first stay, which I appreciate. Highly recommend.

The spa facilities stand out with varied treatments and a tranquil atmosphere, perfect for unwinding after a long day. Spacious rooms come equipped with amenities like complimentary Prosecco and high-quality toiletries that add an extra touch to the stay.

Unfortunately, the lack of Wi-Fi in the rooms proved inconvenient, especially given that a business suite required an upgrade for connectivity. The parking fee of £12 felt excessive, leading to a sour aftertaste upon checkout, while dining experiences were hampered by slow service and the absence of certain amenities that are typically standard in hotel stays, like shower caps and body lotion.

Can recommend for a city holiday

Comfortable room, convenient location, with great amenities such as a fitness centre and a lovely bar area to unwind after a day of exploring.

All good.

Spa treatments were amazing, but the pool was overcrowded and hard to access.

I had a fantastic time at Thorpe Park. The roller coasters thrilled me, especially the Stealth ride. It goes up so high and drops you in a second! The staff at the rides were friendly and made sure everything was safe before letting us go. I loved how clean the park was. There were plenty of bins around, and the grounds were well-kept. The food options were decent, with a variety of choices that catered to different tastes. the queues for the more popular rides were quite long. I waited over an hour for the Swarm. It would be great to have a Fast Track option at a more reasonable price to skip these lines. the parking fee seemed excessive, especially for a family day out. Prices could be addressed to make visits more accessible. I enjoyed my day and look forward to returning for more fun, just hoping for shorter waits next time.

We had a great time here, especially enjoying the comfy family room and the lovely little touches like the milk in the fridge. The spa was a nice retreat with a steam room and sauna to relax after our adventures. Just be aware that there's a charge for parking, which seemed a bit much given the hotel's setting. 😊

Had a blast with friends! We enjoyed a fantastic Grease tribute act and unforgettable 80s disco classics with a delicious three-course supper. Perfect for unwinding or exploring the area's attractions. The breakfast was tasty, and the staff was friendly. Just a heads up, parking comes with an extra charge, so budget for that.

Had a rough time with the spa. The pedicure experience was painful and disorganized. Instead of enjoying my time, I left feeling frustrated.

Great food and friendly staff, but the Wi-Fi was spotty at times.

The hotel has a lovely atmosphere and friendly staff, especially in the spa area. Unfortunately, the dining experience left something to be desired, as the food was sometimes cold and service a bit slow, but the cleanliness and comfort of the rooms were excellent.

The indoor pool was a delightful haven for relaxation, with lovely surroundings and easy access, making it perfect for us seniors to enjoy a leisurely swim without feeling rushed.

More assistance for navigating the hotel would be helpful.

Amazing spa area with a good size pool. Enjoyed the relaxing atmosphere during my stay!

Could improve communication regarding amenities.

The family room was lovely and had some thoughtful touches like a child's robe and a goodie bag, which was brilliant. The staff were incredibly polite and attentive, making our evening meal a lovely experience. The pool and spa facilities were well maintained, perfect for a family getaway. clearer breakfast information would have been appreciated as we missed the cut-off time. a pleasant stay with good amenities considering the location, which was central to our activities.

I enjoyed a lovely stay with my family, appreciating the helpful staff and enjoyable spa services. The dining experience exceeded my expectations, though our room was a bit cold upon arrival. a pleasant visit worth recommending!

The room was clean and spacious, featuring a comfortable bed and great amenities like a fridge and fresh milk on each floor, which was a unique touch. the internet connection was frustratingly poor, making it difficult to work efficiently. The food was hearty and delicious, but the location posed challenges for reliable connectivity, affecting the overall experience significantly.

great spa experience but issues with members

The spa staff provided excellent service and made us feel special during our visit. The family room was spacious and comfortable, perfect for our needs.

The atmosphere was overshadowed by rude members during our stay.